Residential and Apartment Installation Underground Construction Audits and Upgrades Quality Control and Training Collections
	Residential and Apartment Installation - Sales - Installation - Custom Wiring - Post Wiring - Pre-Wiring We pride ourselves in taking care of the customer. We realize in today's fast paced world that waiting on a service or repair technician can be a very frustrating experience. Our number one goal is to take care of the customer's problem in one trip to their home. If they need extensive work to solve their problem, we do it then and there. Fix it right the first time and fix it for good. We find ourselves, daily, taking care of customer problems that were left behind by someone that was just in a hurry and didn't take the time to do a complete job. Strengths of our residential installers include: - Custom and two story wall fishes. - Redesign and replacement of home wiring patterns. - High definition television installation. - High speed data installation. - Customer education on the set-up and usage of their systems. We consider ourselves to be the local specialists at rewiring the tricky and difficult apartment complexes. We complete all types of pre-wires, post-wires, and complete rewires. From a single apartment unit to an entire complex, our managers and supervisors have extensive experience in apartment rewire projects. Underground Construction back to top ^ - Drop Buries - Machine Buries - Driveway Bores - Patio and Sidewalk Bores - Hard Line Span Replacements - Splicing Hard Line The most important part of underground cable installation is to avoid damages and to restore the property to it's original condition. It takes quite a bit of experience to pull off either of these tasks on a regular basis. We can do both. From the simplest residential drop bury to a large boring project, we always get the cable in the ground. We handle sidewalk bores, patio bores, machine buries and driveway bores on a daily basis. Audits and Upgrades back to top ^ - Drop Buries - Multi Dwelling Unit Box Audits - Converter Box Exchanges/Upgrades We have a vast array of experienced personnel on our staff. From individuals who have ran entire sales departments at other companies to those who have ran audits and converter upgrades in very large systems. Some additional services we provide are: - Residential and Commercial Audits - Drop Replacement Projects - Converter Exchange Projects - Trap Replacement and Removal Projects Quality Control and Training back to top ^ - Quality Control Staff - On-The-Job Training - Follow-Up Training - Field Inspections Our quality control department works hand-in-hand with our training department. This department works separate from our installation and disconnect departments. The quality control supervisor reports directly to our Vice President of Operations. We provide: - Quality control inspections on a large percentage of our field work. - On-the-job training to new hires. - Follow-up training with our experienced personnel. - Reviews on problems found in the field at our weekly meetings. - Insight into changes in the industry and it's specifications. Collections back to top ^ - Delinquent Account Disconnects - Delinquent Account Collections - Equipment Recovery - Voluntary Disconnects Our collections department has grown to be the second largest in the city of Houston in just over three years. We currently run on over 9,000 work orders per month with a collection rate of well over 40%. We collected five million dollars in delinquent acounts for the year 2002. We also do voluntary disconnects and equipment recovery.